Privacy Policy

Multigen Wellness Privacy Policy

Multigen Wellness values the privacy of its patients. We’ve designed this Privacy Policy to provide clarity to patients about the data we collect, why we collect it and how we safeguard it from being distributed online. 

Throughout the website, terms like ‘us’, ‘our’, ‘we’, ‘clinic’, ‘doctors’, and ‘clinicians’ refer to Multigen Wellness and our licensed healthcare providers. Terms like ‘you’, ‘your’ and ‘patient’ refer to you or anyone viewing our website or its content. 

Please read the privacy policy carefully before using our website or any of its content.

Privacy Policy Consent

The website – and all of its content is owned by Multigen Wellness (the company). By using the company’s website and its content, submitting forms and providing any personal information, you are agreeing to the terms of data collection and other practices as specified in this Privacy Policy. You are providing us with the complete consent to collect, use and disclose the data collected (voluntarily or otherwise) while complying to the terms mentioned in this document, irrespective of whether you’ve read the privacy policy or not. We recommend that you go through all the terms specified in this Privacy Policy before browsing our website, using our content or submitting your content here. By using this website, you agree to provide true and valid information. If you do not agree with the Privacy terms mentioned here, refrain from using our website or its content. 

The company can make any changes and modifications to its privacy policy at any time. By using this website, you agree to the changes and modifications that may be made in the future. It is your responsibility to keep up with any policy changes and procedures in the future. We recommend you to stay updated regarding the information that we collect via form submission and cookies. 

Collection, Storage and Sharing of Information

Information Collection

To use our website and its content, you agree to share your personal and non-personal information through the website and third parties. Personal information that we collect might include your name, age, gender, address, email, contact number, city, street address, medical information, billing information and any other personally identifying information (confidential information) that you may provide to us. The confidential information collected will be accessed by your healthcare provider and shall not be disclosed to another party for any marketing gimmicks. 


Non-personal information may include any comments, images or videos that you may submit onto our website voluntarily or any other interaction that you may have with our website or its content. While sharing this information, you agree to the collection, storage and use of this information by the company and associated healthcare providers, in compliance with our Privacy Policy. We may also automatically collect information regarding your use of the website or services through cookies, your IP address, domain name, browser type, the web pages you have viewed,the referring URL, the links you click on, the duration of your visit and the date and time stamp of your visit. 


We may also collect other information from other third party sources such as website partners, advertising partners, marketing companies, data providers, governmental or quasi/ pseudo governmental agencies. We do not assume any responsibility for the data collected by other sources, their method of data collection and subsequent distribution. Please ensure that you read through their privacy policy to learn about their terms of privacy and to judge for yourself if any of the privacy terms are being violated. 


You/ patients may also browse through the content of the website without providing any confidential information, but the services can only be availed once the required personal data has been voluntarily submitted. You might also be required to create a user ID and password. You are solely responsible for the activities that take place within your account. 

Password and Security

To use certain features of the website and its content, you may require a username and password. You are solely responsible for maintaining the confidentiality of this username and password and will be responsible for all activities that occur within your account. You agree to notify us immediately in case of unauthorized or improper use of your username or password or any breach of security. To protect your account from any unauthorized activity, it is advised to log out of your account at the end of every session. 

You are responsible for maintaining the confidentiality of your username and password from disclosure to others. We will not assume responsibility for any loss or damage that may arise due to the disclosure of your password in case you fail to protect your account information. 

All sensitive information including password and credit card details will be encrypted, stored and transmitted in a secure way. Every confidential information will be securely stored and will only be accessible to those authorized to collect, store and maintain the information, and when the information is required to provide a particular service or during the billing process. We protect your information from any unauthorized access and comply with privacy laws as per federal standards. 

Information Storage and Use

All personal information collected from you or other third party sources is stored internally through a data management system. This information will be secured and not accessible to anyone except for the parties involved in the collection, management and storage of the information. 

We may use the information collected through you or received via third parties for multiple purposes. Some of these are as follows:

  • To provide our services, communicate about our services, respond to queries, provide technical support, as well as customer service. 
  • To communicate to you regarding the availability of our services on the behalf of your health care provider. 
  • To send you reminders regarding your care plan set up by your healthcare provider. 
  • To send offers, discounts and other promotional offers.
  • To personalize the content and services we communicate to you, to offer location adaptation, help and instructions. 
  • To display advertisements on our website. 
  • To conduct website analysis, measure the website usage, analyze the performance of individual webpages, and improve client experience.

We do not share or sell your contact information with any other company for marketing purposes without your permission. We will retain your data and other information provided voluntarily or otherwise for as long as needed or until your account is active. We will only use your information for the aforementioned purposes or for reasons that comply with our Privacy Policy. 

Sharing of Information With Others

All confidential information shared voluntarily with our website stays confidential, until there is a legitimate need for disclosure of the same. We share your information in the following cases:

Information that you share via submission of forms or assessments will be provided to your healthcare provider, with your consent. The information will not be shared with any healthcare provider who is not responsible for your medical evaluation. 

We may disclose your information to other service providers such as third party vendors, contractors or agents who perform functions on our behalf. These companies that we partner with or enter a contract with will have access to data that is necessary to carry out the additional services.

If you choose to take advantage of services and features that are provided jointly by the company and third party providers, you agree to share your information with them. Any purchasing party cannot use your confidential information in a way that is inconsistent with the terms specified in this Privacy Policy. However, it is your responsibility to go through the Privacy Policies and Terms and Conditions of these service providers to review their method of notifying about any changes to their policies. 

If, in the future, we are acquired or merged with another company, or our assets are transferred to another company, we may transfer your information that has been submitted by you or collected automatically. 

We may disclose your information to comply with the law, legal request or legal processes. 

Viewing of Information by Others

It must be noted that when you voluntarily make your personally identifiable information (confidential information) and other information available for viewing by others through our website or its content, your information may be viewed, collected and used by others. Multigen Wellness will not be responsible for any unauthorized use of your information that you have chosen to share voluntarily. 

We may invite you to post content on our site in the form of comments and reviews. We cannot prevent this information from being used in a way that may violate the terms of this Privacy Policy. We will not be responsible for any viewing, collection and use of this information by another party without your prior consent. We recommend that our patients do not disclose any personally identifying information like their medical details or disclose any personal information that they are not comfortable sharing publicly. 

Children’s Online Privacy Protection Act Compliance

Our data collection, storage and use does not apply to anyone under the age of 13 years. In compliance with the Children’s Online Privacy Protection Act, we do not knowingly collect personal or non-personal information from children under the age of 13 years. All our policies, procedures, terms and conditions only apply to an audience that is at least 13 years of age or older. In case of any unknowing violation of this act through our website or its content, we will take all necessary measures to remove such information from our servers. 

Use of Cookies and Other Tracking Mechanisms

We use cookies and similar technologies to gather information about your use of our Site and Services. We may combine this information with other data we collect from you. 

Cookies are small pieces of text that we send to your browser when you visit our website. These refer to alphanumeric identifiers that are transferred onto your hard drive and help us monitor and manage your interaction with our website. Some cookies help us track your activities on our Site and Services and collect information such as the date and time of your visit, the web pages you visited, the site that referred you to our website and your IP address. 

We do not set any personally identifiable information in cookies. You may still choose to disable these cookies through the web browser settings. While you’ll still be able to browse through our website and use our services, disabling this function might diminish and restrict your experience on the website as some features may not work for you. 

We have no access or control over the information collected by companies or entities whose website or content may be linked to our content or website. 

Patient Health Information

All medical and personally identifiable information provided to Multigen Wellness through form submissions and services shall be protected by federal law and state privacy laws. We comply with federal acts such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA ACT) and the Health Information Technology for Economic and Clinical Health (HITECH Act) and their subsequent regulations. The medical information shared with our clinic is protected under the Protected Health Information (PHI). PHI may be used and disclosed by us when required while delivering our services, for our administration and operations, to comply with legal obligations and for any purpose for which patients have consented. We may share PHI with third party providers when necessary and for the purpose of being consistent with applicable law. We may declassify PHI and aggregate it to monitor and improve our services or benchmarking purposes. 


If you do not wish to receive our e-newsletter, offers or other notifications, you may unsubscribe to our emails by using the unsubscribing option in the footer of our emails. Please note that all our electronic communication is managed via a list management system. Unsubscribing fr4om one such list may not automatically remove you from all other lists. 


Our website might include links to other websites that may be outside the purview of our privacy policy. We assume no responsibility for any privacy violations conducted by those websites. If you voluntarily provide your personal information to these websites, we are not responsible for their privacy practices, how they collect the information or how they use it. It is advised to review the privacy policy and terms of use of the other websites to protect your confidential and other information.

Anti-Spam Policy

We follow a no spam policy in compliance with the CAN SPAM ACT of 2003. The law specifies the rules for sending commercial email, commercial messages and also gives recipients the right to stop receiving any sort of communication. The law sets tough penalties in case of any violations. We ensure that no misleading or false messages and emails are sent to patients. We also mention the physical address of our business headquarters. We do not use any misleading email addresses or subjects. All recipients have full control over whether they want to receive any communication from us or not. You can opt-out of all communications by selecting the unsubscribing button, usually specified at the bottom of the email. 

Notification of Changes

We can change, modify or alter our website, its content and Privacy Policy at our own discretion, whenever the need arises. These changes will come into effect immediately and are a regular necessity to protect the rights of our business and our patients, to stay up to date with latest technologies, business policies and client needs. Please check our website, Privacy Policy, Terms and Conditions periodically to stay updated regarding any policy changes or modification in the content of our website. We may use your contact information to update you regarding any changes made to our privacy policy, terms and conditions, website or its content. In case of any changes at your end, you are responsible for providing us with your latest email address, contact information or any other information crucial to your registration onto our website and application.