Last updated: August 16, 2026
We want you to be satisfied with your care. Because MultiGen Wellness provides medical services and dispenses prescription medications, the following refund terms apply. If you ever have a concern, please contact us first at 1-800-259-0015 — we’re glad to help.
1. Consultation & Visit Fees
- If you cancel before your scheduled consultation, your consultation fee is fully refundable or may be applied as an account credit.
- Once a consultation has taken place, the consultation fee is non-refundable, as the service has been rendered.
2. Enrollment / Intro Fee
Any enrollment or intro fee covers your onboarding and initial provider visit. It is refundable if you cancel before your first visit; once your first visit occurs, it is non-refundable.
3. Prescription Medications
For patient safety and in compliance with pharmacy regulations, prescription medications cannot be returned or refunded once they have been shipped or dispensed — even if unopened.
4. Laboratory Testing
Lab fees are non-refundable once the lab order has been placed or processed, as these are third-party costs.
5. Billing Errors
If you believe you were charged in error (for example, a duplicate charge), contact us within 30 days and we will investigate and correct any verified error.
6. How to Request a Refund
Contact us at 1-800-259-0015 with your name and order details. Approved refunds are issued to the original payment method within 5–10 business days.
7. Questions or Disputes
Please reach out to us first so we can make it right. Contacting us before filing a card dispute helps us resolve your issue quickly.